Questions & Answers

Swimsuit Q's, sizing, and care

One size, really?

We don’t do sizes at Youswim. We make two flattering styles (that's the Aplomb and Poise) — in a One-Piece, High and Standard Waist two-pieces — which currently fits seven sizes in one. If you’re usually a U.S. 2 to 14 or UK/Australian 6 to 18, these swimmers will fit you. They're ribbed, crazy-flexible, feels soft, thick, super luxe, and the simple shapes will equally flatter big-busts, no-bums and all the beautiful in-betweens. 

Swim over to the lovely ladies on our product page where we’ve included each of their measurements to give you a better idea. If you’re still not convinced, send your measurements to hello@youswim.com and we’ll triple-check!

Where do you make your swimsuits?

Our swimsuits are lovingly made in England to ensure the highest possible quality. That’s everything from the weaving of our super-stretchy fabric, design, cut, sew, and packing.

No sweatshops were involved in the making of your swimsuit.

What are they made of?

Our swimsuits are made using high quality, European-sourced nylon and elastane and woven in England. 88% nylon, 12% elastane.

How should I care for my Youswim suit?

The hot tip: do not wring to dry. Wringing or stretching to dry it can damage the stretchy fibres in your suit, ruining its amazing recovery characteristics (its ability to stretch and shrink back to the same small size - and snug fit - over and over). Please lay it flat to dry or lightly squeeze some water out before hanging to dry in the shade.

Chlorine pools won't be a problem (our suits are colour-fast), just rinse your Aplomb in fresh water after your swim to avoid premature damage or deterioration of your suit.

These are the other details you’ll find on the label:

Do not roll up or store when wet. Hand wash separately with care. Rinse in cold water after use. No detergent. No Bleach. Do not wring. Do not rub. Avoid drying in direct sunlight. Avoid contact with suncream & chemicals.

Will my Youswim suit shrink or stretch over time?

Nope - not if you follow the care instructions above.

Does the fabric become thin and see-through when it’s stretched?

No - only our Sherbet colour can be slightly sheer when stretched and wet on some women.

What about when it's wet - does it become see-through/transparent?

No way (aside from Sherbet which can be slightly sheer for some, see above). The thick and ribbed fabric will protect you just as much when it's wet.

Will it fit my extra-long torso? One-pieces are usually too short for me

Most likely! Seriously, it’s really stretchy - in all directions. Traditional swimwear material and sizing doesn’t leave you with much room to move, but our one-size suit is made to accommodate these beautiful variations in body shapes with ease - or Aplomb (sorry, we had to). Long or short torsos, big-busts or no-busts, we got you.

One of the girls in the team is 5’11 with a long torso and says it’s totally comfortable. We’ll be happy to help with any sizing worries, just get in touch at hello@youswim.com

Will you be able to see everything when it’s cold (if you know what I mean)?

No more than any other quality swimsuit (in fact, our luxe ribbed fabric can hide some little details).

What about my D/DD/G's, will I get the support I need?

We're here for you! The Aplomb doesn't include any built-in bust support, but the super-flexible, tubular fabric will easily stretch to fit your D, DD, or G's and the ribbing will lightly hug your curves in ways a typical swimsuit wouldn't.

Check our Instagram where we feature ladies with DD and G cup sizes. They're all big fans. Still not sure? Drop us a line at hello@youswim.com

Ordering, returns and exchanges

How can I pay for my Youswim order?

Youswim suits are sold via our online store only, where we accept Paypal, Visa, Mastercard, American Express, Sezzle, Laybuy and Apple Pay. 

I have a question about my order, what do I do?

Send us a note! Email hello@youswim.com with your query and order info or returns@youswim.com to chat about returns.

We can help with orders, order changes, shipping, returns, cancellations, and basically anything else you can splash our way. We love the water!

Can I cancel or change my order?

Send a message to hello@youswim.com pronto! We move quickly when it comes to processing your orders, but we’ll do our best to help you with any changes or cancellations before yours starts paddling out the door.

Returns and exchanges, what's the policy?

We offer a 21-day return or exchange policy which you can read more about on our Returns & Exchanges page

Shipping

When will my order ship?

All orders take up to 48 hours to prep and ship. Orders placed after 10 AM UTC on a Friday, or over the weekend, will usually be shipped the following Monday. 

If you’d like to confirm the status of your order, check the tracking number we sent you or send a quick note to hello@youswim.com.

Where do you ship to? How fast?

We ship basically everywhere, and for free! If your country isn't listed on the Checkout page, shoot us an email hello@youswim.com and we’ll try to work some magic.

All orders ship from the United Kingdom via tracked post or DHL Express Worldwide and require up to 48 hours to prep and ship.

We'll send you an email including tracking information as soon as it paddles out our door. If you’d like to confirm the status of your order, check the tracking number we emailed you after your order shipped or send a quick note to hello@youswim.com.

 Destination Service Shipping Time (Business Days) Cost
UK

Tracked Post
Tracked Express
2 Days
1-2 Days
Free
£5
Main Europe (EEA  + CH) Tracked Post
Tracked Express
3-7 Days
1-3 Days
Free
£5
Rest of Europe

Tracked Post
Tracked Express
5-10 Days
1-3 Days
Free
£5
USA

Tracked Post
DHL Express
5-10 Days
1-3 Days
Free
Free
Canada

Tracked Post
DHL Express
5-10 Days
2-4 Days
Free
£10
Australia

Tracked Post
DPD Express
DHL Express
12-20 Days
4-7 Days
2-4 Days
Free
Free
$20 AUD
Rest of World

Tracked Post
DHL Express
5-10 Days
2-4 Days
Free
£15


To double-check shipping speeds etc, reach out to us at hello@youswim.com

How can I track my order?

As soon as your order is shipped we’ll send you an email with a tracking number so you can follow its movements. If you didn’t receive a tracking number, drop us a line at hello@youswim.com

What about duties, taxes etc?

If you or your #youswimsquad are outside of the European Union, please note you will be responsible for any duties or taxes on arrival to your country. Please be aware of any import responsibilities or duties you might be charged when the order lands on your side of the pool.

Ethics and sustainability

Ethical production

Our suits are manufactured and packed in England. In agreeing to work with our English manufacturing partner, we sought to ensure production quality, fair worker pay and benefits, commitment to workers safety, and a dedication to minimising their impact on the environment. Being made in England, our manufacturing partners recognise the UK’s long tradition of health and safety regulations, as well as EU waste regulations and code of practice, and other strict regulations on industrial waste and worker safety.

Our swimsuits are sold direct-to-you, bypassing costly middle-men and wholesalers which would unnecessarily increase our environmental burden and our costs - and in turn, yours.

For the Youswim team, being ethical is about doing the right thing. No sweatshops were involved in the making of your swimsuit.

Sustainability

In our home town the team love to cycle, use public transport wherever possible, and make the most of car-sharing schemes. As far as our product goes - it’s made to last. Our packaging is reusable and 100% recyclable, and the swimsuit is made to stick with you summer after summer. A longer lasting swimsuit means it spends more time in the water and less time in the trash.

Still swimming in questions?

Float a message over to hello@youswim.com or say hi using the little chat button in the bottom corner.

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